Common questions that cross-border e-commerce users ask and how to answer them

Here are the most frequently asked questions and answers by international trading companies or cross-border e-commerce companies when they communicate with us. We hope it can help you!

1. What services can we provide?

Answer: We provide comprehensive international logistics services, including air freight, ocean freight, ground transportation, warehousing, customs clearance, freight consolidation, and professional services such as dangerous goods handling and oversized cargo transportation.

2. How do you ensure the safety of your goods during transportation?

Answer: We use advanced tracking systems and perfect packaging solutions, and we ensure that relevant suppliers properly handle your goods. In addition, we also provide insurance options to prevent potential loss or damage.

3. How much do you charge for shipping?

Answer: Our rates depend on various factors, including the type of goods, weight, size, destination, and mode of transportation. For an accurate quote, go to our official website and provide detailed information about your goods.

4. How long will it take for my goods to arrive?

Answer: Shipping time depends on the origin and destination of the goods and the mode of transportation. Air freight usually takes 1-3 days, ocean freight may take 2-6 weeks, and ground transportation time varies according to distance. A more accurate estimate will be provided based on the details of your specific shipment.

5. Can you clear customs for my shipment?

Answer: We have a dedicated team of customs brokers who can handle the complexities of international customs regulations. Compliance is ensured when processing all necessary documents to facilitate smooth customs clearance.

6. What documents are required for international shipments?

Answer: Documents typically required include commercial invoices, packing lists, bills of lading or airway bills, and any applicable certificates of origin, licenses or permits. Our team will guide you through the documentation process.

7. How can I track my shipment?

Answer: We provide real-time tracking for all shipments. You can monitor the progress of your shipment through our online tracking portal using the tracking number provided at the time of booking.

8. Do you provide freight insurance?

Answer: We offer various insurance options if your shipment is lost, damaged or stolen. Our team can help you choose the right insurance coverage based on the value and nature of the shipment.

9. How do you handle dangerous goods shipments in cross-border e-commerce?

Answer: We have specialized services for handling dangerous goods, including appropriate packaging, labeling and documentation. We train our staff to comply with all relevant regulations to ensure the safe and legal transportation of dangerous goods.

10. What are the payment terms?

Answer: Our payment terms vary depending on the service agreement. Options include prepayment, cash on delivery, and regular customer credit terms.

11. Finally

You can check our official website and contact our professional staff for more questions.